Refund policy

TwistedInk Return & Exchange Policy

At TwistedInk, we understand that sometimes an item may not fit or work out as expected. We are happy to accept eligible returns and exchanges in accordance with the policy below.

General Return Guidelines

Eligible returns will be issued as store credit only.
Refunds will not be issued except for qualifying defective or damaged items or errors made by TwistedInk.
Items may be exchanged for the same item in a different size, subject to availability. If the requested size is unavailable, store credit will be issued.
All returns and exchanges must be initiated within 10 days of receiving your order.
Returned merchandise must be unworn, unwashed, unused, and in its original condition.
Items showing signs of wear or use—including makeup or other stains, excessive pet hair, smoke odors, perfume, or other fragrances—will not be accepted.
Merchandise that does not meet these requirements will be returned to the customer at the customer's expense.

Return & Exchange Shipping

Customers are responsible for all shipping costs associated with standard returns and exchanges.

TwistedInk will cover return shipping costs only when an item:

Arrives damaged or defective; or
Is incorrect due to an error on our part.

We strongly recommend using a shipping method that includes tracking and keeping your tracking information until your return has been processed.

TwistedInk is not responsible for return or exchange packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can make it right.

Depending on the circumstances, we may:

Replace the item; or
Issue a refund for qualifying defective or damaged merchandise.

TwistedInk will cover applicable return shipping costs for confirmed damaged, defective, or incorrect items.

Damaged, defective, or incorrect items must be reported within 24 hours of delivery. Claims submitted after this timeframe will not be eligible for a refund or store credit under this provision.

If an item is determined not to be defective or incorrect, our standard return policy and return shipping requirements will apply.

To report an issue, please email twistedinkllc@yahoo.com and include:

Your order number
The name associated with the order
A description of the issue
Photos of the damaged, defective, or incorrect item, when applicable

Non-Returnable Items

The following items are final sale and cannot be returned, refunded, or exchanged:

Items marked FINAL SALE
Holiday or seasonal items
Accessories

Restocking & Account Policy

TwistedInk reserves the right to charge a $15 flat restocking fee in cases of excessive returns, defined as a return rate of more than 75%.

Returns involving confirmed damaged or defective merchandise are excluded from this calculation.

TwistedInk also reserves the right to limit purchasing privileges or terminate customer accounts at its discretion when necessary.

Store Credit

Store credit is valid for one year from the date it is issued.

Unaccepted Returns

Items that do not meet the requirements of this Return Policy will not be accepted and may be returned to the customer at the customer's expense.

Any unaccepted or non-returnable merchandise remaining in our possession for more than 30 days may be donated.

How to Return Your Merchandise

Review this Return Policy to confirm that your item is eligible for return or exchange.
Securely package the item in an appropriate shipping box or envelope.
Include your original invoice with the return.
Ship your return to:

TwistedInk LLC
4170 E. Cappel Rd
Moscow Mills, MO 63362

We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been successfully received and processed.