Shipping policy

Shipping Policy

Free Shipping

We offer free standard shipping on orders over $100 USD.

Order Processing Time

All of our items are made to order, which helps us maintain a more sustainable production process and reduce unnecessary waste. Because each item is prepared specifically for you, processing times may be longer than those for mass-produced products.

  • Orders are typically processed within 3–7 business days before shipment.
  • Business days do not include weekends or holidays.
  • Certain items or larger orders may require additional processing time.

Please note that weather conditions, carrier delays, holidays, staffing shortages, and other circumstances beyond our control may affect processing or transit times. We will always do our best to prepare and ship your order as quickly as possible.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order. Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible at twistedinkllc@yahoo.com. We will make every effort to update your address before your order ships.

Once an order has been shipped, we are unable to guarantee address changes or accept responsibility for packages delivered to an incorrect address provided at checkout.

Returned or Undeliverable Packages

If your package is returned to us because the shipping address provided was incorrect, incomplete, or undeliverable, a re-shipping fee may apply before the order can be sent again.

Re-shipping fees are:

  • $8.00 for packages weighing less than 1 lb
  • $10.00 for packages weighing 1 lb or more

Any applicable re-shipping fee must be paid before the package is shipped again.

Lost, Stolen, or Delayed Packages

TwistedInk is not responsible for packages that are lost, stolen, or delayed while in the possession of the shipping carrier.

Once tracking information shows that an order has been delivered, TwistedInk is not responsible for packages that are missing or stolen after delivery.

If you have questions or concerns regarding tracking, delivery delays, or a package marked as delivered that you cannot locate, please contact USPS (your local post office) or Route directly for assistance.

Important Shipping Notes

  • Shipping fees are non-refundable, except in cases where an error was made by TwistedInk.
  • TwistedInk is not responsible for shipping delays caused by carriers once an order has been transferred to the carrier.
  • Delivery dates provided by shipping carriers are estimates and are not guaranteed.
  • Customers are encouraged to monitor their tracking information and ensure packages can be received securely at the delivery address.